1. General Policy: At Anand Dry Fruit, we aim to provide a clear and convenient shopping experience. Customers are encouraged to review product descriptions, package sizes, prices, and order details before placing an order. Requests for returns, refunds, or replacements are handled according to the conditions described below and applicable consumer protection laws in the United Arab Emirates.
2. Eligible Return Requests: Customers may contact the business if the product received is incorrect, damaged during delivery, or arrives visibly compromised, or if the delivered product differs materially from its confirmed description. Because dry fruits and food products may be perishable or subject to food-safety requirements, opened or used food products may be subject to restrictions on returns, except where a remedy is required by law.
3. Reporting a Problem: Customers should contact Anand Dry Fruit as soon as reasonably possible after receiving an incorrect, damaged, or defective order, providing order number, product name, issue description, and photographs where appropriate.
4. Refunds & Exchanges: Approved refunds will be processed using the original payment method. Replacements or exchanges may be offered for incorrect, damaged, or otherwise eligible products in compliance with consumer protection requirements.
5. Order Cancellation: Customers wishing to cancel an order should contact the business as early as possible before processing, packing, or dispatch.
